For the products in stock, our warehouse's normal handling time is 1 working day.
For the orders confirmed and paid before 11:59 am (Sydney Time), the shipment will be arranged on the same day, or the shipment will be arranged on the next day.
For the custom-made products, eg. Custom forged wheels, the delivery time might be referred to the production process, please do not be hesitate to ask for a quote and estimated time plan at Sales@WheelsAPE.com
Ship in Australia :
We offer the local freight service to Australia nationwide. For most metro areas, the shipping cost will be automatically added and it will be included in the total price at the checkout.
If you are from remote areas or the countries' sides, after the order is reviewed and confirmed, one of our sales team will contact you if there is any extra freight cost that may occur.
You must have your order paid and make the appointment with us within 24 hours upfront.
Shipping Period in Australia :
All the orders will be shipped using Toll/ TNT for local delivery.
VIC: 1-2 Working days NSW(ACT)/SA: 2-3 Working days
TAS : 3-5 Working days QLD: 3-6 Working days
WA: 5-8 Working days NT: 6-9 Working days
Pick-Up ( VIC & By appointment only) :
We do NOT take payment at the pick-up, the order must be PREPAID.
You must make the appointment with us in 24 hours upfront and have your pick-up order number ready.
Our warehouse is located at Bayswater North, Victoria, Australia.
Please note Missing your pick-up appointment over 30 mins which may occur an operation cost of $25.00 each time. and the new appointment might need to be re-arranged again and the operation cost needs to be paid before the next pick-up.
Ship Overseas/International :
Yes, Whether you’re ordering directly from us online or an authorized PDXX Forged Line Dealer from other countries, we ship all across the globe. We will offer you the freight quote through an email inquiry.
Procedures to follow while making a claim/return
1.Contact our Customer Service Representative to make the company aware of your claim.
2. Include the following items:
a) A copy of the original invoice for the warranted wheels/products
b) A written statement or email explaining the problem you have encountered, the circumstances in which the problem occurred, and the year, make, and model of the vehicle on which the wheels were initially installed.
c) A clear photo of the production information laser mark for the warranted wheels/products, which are usually located at the inner barrel of the wheels.
3. Upon receipt of the wheels, PDXX wheels will inspect them per the warranty claim and contact the customer to determine the appropriate course of action.
4. If it is determined that upon inspection of the returned wheel(s), it qualifies under the terms of this warranty, PDXX wheels, will at their own expense, either repair or replace the warranted wheel(s) at its sole discretion.
5. PDXX wheels assume no responsibility for sending, removing, or re-installing the wheels on the vehicle, loss of vehicle use, loss of time, convenience, or other consequential expense.
All the products must be in new unused, uninstalled condition and returned in original boxes with all original packaging. YOU HAVE 5 BUSINESS DAYS TO NOTIFY US IF ANY PRODUCT WAS DAMAGED IN TRANSIT.Products which have been installed on a vehicle or had tires mounted onto them are NON-RETURNABLE.A 15% Restocking fee will apply to items returned after 15 days. NO returns are accepted after 30 days. NO EXCEPTIONS.
Refunds (if applicable)
1.Damaged or faulty goods may be returned to us freight-free. or you might be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
2.The Special order goods are Non-Refundable.
2.Any return on items purchased is subject to a 10% handling charge.
3.The passing of property: Goods listed in this invoice remain the property of (WheelsAPE Industries Australia Pty Ltd.ABN: 20 645 380 721) until payment is made in full.
4. Pick-ups - No responsibility will be taken for goods left behind over 2 days.
5. Shipping costs are Non-Refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.No cash refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@WheelsAPE.com and send your item back to us.
What is covered?
What is not covered? (Exclusions)
This warranty is given by PDXX Wheels and is in lieu of all other expressed or implied warranties, whether oral or written. All implied warranties, such as warranties of merchantability or fitness of a particular purpose, shall be limited to the duration of this warranty.
© PdxxWheels.com 2021Powered By WheelsAPE.com
This site is owned and operated by WheelsAPE International Holding Ltd.. (hereafter referred to as “WheelsAPE International Holding Ltd.”). This policy is relevant to all Internet properties owned by Wheel Pros.
TYPE OF INFORMATION WE COLLECT
WheelsAPE International Holding Ltd. collects information if you visit our Internet properties AND register for a contest or a newsletter, purchase products, obtain information regarding one of our products, enrol as a member in an online community owned by WheelsAPE International Holding Ltd., request other information, or otherwise communicate with us about our offerings. The information we collect about you can include name, address, telephone number, e-mail address, credit card number and expiration date, password, purchase history, IP address, what web sites visitors come from, which pages are visited at this web site, and information about online activities that are directly linked to them.
WheelsAPE International Holding Ltd. uses Google Analytics to collect data about our traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation. For more information, or to learn how to opt out, please visit http://www.google.com/intl/en-GB/policies/privacy
USE OF THIS INFORMATION
WheelsAPE International Holding Ltd. will collect and use your information to render services to you; respond to your inquiries; market and sell to you products, programs, and services offered by WheelsAPE International Holding Ltd.. WheelsAPE International Holding Ltd. will not sell or rent your information to any other companies or affiliates. In addition, WheelsAPE International Holding Ltd. may use information to conduct other legitimate business activities, such as protecting the security of the Internet properties and of WheelsAPE International Holding Ltd. networks, guarding against potential liability, engaging in debt collection, responding to a court order or subpoena, preventing fraud, complying with law, and complying with a legally permitted inquiry by a government agency or regulator.
If necessary for the purposes mentioned above, WheelsAPE International Holding Ltd. may transfer your information to third parties and these third parties may use your information for such purposes. These third parties may include WheelsAPE International Holding Ltd.’ dealers, advisors, companies providing products and services (such as IT systems suppliers) to WheelsAPE International Holding Ltd. and, to the extent required by law, regulatory authorities (including tax authorities).
If the version of this Internet property you are using allows you to purchase products or services online, your information will be used to complete any transactions you wish to enter into, including credit card processing and credit checks. Please note that WheelsAPE International Holding Ltd. dealers are independent from WheelsAPE International Holding Ltd..
In addition, in the event that all or any part of WheelsAPE International Holding Ltd. is sold to a third party, we may transfer your information to the third party buyer as part of the assets of the business.
We may share anonymous aggregated demographic and general trend information with any third party we choose.
You may request, at any time, that the information you provide not be used for direct marketing purposes by WheelsAPE International Holding Ltd. by indicating at your time of purchase that you do not wish to receive these communications or by “opting out” when you do receive a communication. opt outs are present at the bottom of all communications.
Written correspondence for removal from our direct marketing efforts should be made to:
WheelsAPE International Holding Ltd.
6/18 Star House. 3 Salisbury Road. Tsim Shatsui. HongKong
OUR USE OF “COOKIES” AND OTHER COMPUTER INFORMATION
As is the case with many sites, when you visit Internet properties and complete a registration form, we will place a “cookie” on your computer, which helps us identify you more quickly when you return. Cookies are small pieces of information stored by your browser on your computer’s hard drive and are used in website system administration to keep track of movement of an individual from one screen to another. We will use “cookies” alone or in conjunction with other devices described below, to understand how you arrived at our web sites, to determine which pages or information you find most useful or interesting at our own web sites, and to make choices about how to deliver the most relevant marketing messages about our products to you. This information may also be used by our staff to detect and resolve web site problems and to assist with customer support concerns.
Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent acceptance a “cookie” offered by a web site. If you experience any problems using our website, please contact:
WheelsAPE International Holding Ltd.
6/18 Star House. 3 Salisbury Road. Tsim Shatsui. HongKong
To prevent unauthorized access to your information, we have put in place physical, electronic, and managerial procedures (including Secured Socket Layer technology for credit card transactions). We will use various electronic means to keep transaction information transferred over the Internet as secure as generally available transaction technology reasonably permits.
OUR COMMITMENT TO CHILDREN’S PRIVACY
We recognize the importance of protecting the privacy of children. For this reason, we do not collect or maintain information from children we know are under 13 except as permitted by law.
CALIFORNIA CONSUMER PRIVACY ACT
Effective as of January 1, 2020
If you are a California resident, the processing of certain personal data about you may be subject to the California Consumer Privacy Act (“CCPA”) and other applicable California state privacy laws. Beginning January 1, 2020, the CCPA gives you certain rights with respect to the processing of your personal data (known as “personal information”, as described in under the CCPA).
Personal Information Collected and Processed
Requests to Exercise Your Rights
RIGHT TO KNOW REQUEST – Under the CCPA, you have a right to request information about our collection, use, and disclosure of your personal information over the prior 12 months, and ask that we provide you with the following information:
Categories of and specific pieces of personal information we have collected about you.
Categories of sources from which we collect personal information.
Purposes for collecting, using, or selling personal information.
Categories of third parties with which we share personal information.
Categories of personal information disclosed about you for a business purpose.
If applicable, categories of personal information sold about you and the categories of third parties to which the personal information was sold, by category or categories of personal information for each third party to which the personal information was sold.
To make a verifiable request for information about the personal information we have collected about you, please access your Privacy Settings in your account profile to make a request by using the ‘Contact Us’ form on the Privacy Centre and select the option “I want to make a download a copy of my data” or emailing us at info@WheelsAPE.com.
RIGHT TO DELETE REQUEST – You also have a right to request that we delete personal information, subject to certain exceptions. You may exercise your right to delete by using the ‘Contact Us’ form on the Privacy Centre and selecting “I want to permanently delete my data” or emailing us at info@WheelsAPE.com.
HOUSEHOLD REQUESTS – We currently do not collect household data. If all the members of a household makes a Right to Know or Right to Delete request, we will respond as if the requests are individual requests.
REQUESTS, GENERALLY – Please note, if you did not register for a newsletter or contest, or purchase a product, we will not have enough information about you to verify your Right to Know and Right to Delete requests, as we do not keep sufficient information necessary to reidentify and link you to a prior visit to the website where data may have been collected. As such, we will be unable to verify and honour your requests. You may make a verifiable consumer request related to your personal information twice per 12-month period. We will not discriminate against you for exercising any of your rights under the CCPA.
REQUESTS MADE THROUGH AGENTS – You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.
Disclosures of Personal Information for a Business Purpose
In the preceding 12 months, Wheel Pros has disclosed certain data from the following categories of personal information to the categories of recipients who registered for a newsletter or contest, or purchased product, for one or more business purposes:
Payment and Purchase Data
Contests, Surveys and Sweepstakes Data
Sale of Personal Information
You may contact us by emailing us at info@WheelsAPE.com or using the ‘Contact Us’ form on the Privacy Centre.
HOW TO CONTACT US
6/18 Star House
3 Salisbury Road
CHANGES IN PRACTICES
A link to our Legal Notice can be found on every page of an WheelsAPE International Holding Ltd. Internet property.